Frequnetly Asked Cusytomer Concerns:
What services does RelifeTech offer?
We specialize in selling refurbished, used, and new smartphones, repairing smartphones, offering trade-in options, and providing wholesale mobile phone parts and accessories. We also buy old smartphones.
Are your refurbished phones certified and tested?
Yes, our refurbished smartphones are thoroughly tested and certified by Phonecheck for quality and performance. We ensure they meet high standards, so you get reliable devices at great prices.
What is your trade-in program?
Our trade-in program allows you to exchange your old smartphones for cash or credit toward your next purchase. Simply provide details about your device, and we’ll offer a competitive trade-in value.
Do you offer a warranty on your products and services?
Yes, we provide a warranty for our refurbished phones, repairs, and accessories. Warranty terms vary depending on the product or service. Please check specific warranty details at the time of purchase.
How long does smartphone repair take?
Most repairs, such as screen or battery replacements, are completed within the same day. More complex issues may take a bit longer, but we aim to provide fast and efficient service.
Do you sell mobile phone parts and accessories wholesale?
Yes, we offer a wide range of wholesale mobile phone parts and accessories. Contact us for bulk orders or to discuss partnership opportunities.
How does the shipping process work?
We offer secure and reliable shipping with tracking available. Orders are processed quickly, and delivery times depend on your location. Check our shipping policy for more details.
Can I cancel or return an order?
Yes, cancellations and returns are accepted as per our return policy. Ensure the product is in its original condition, and contact our customer support for assistance.
How do I contact customer support?
You can reach our support team via email, phone, or the contact form on our website. We’re here to help with any questions or concerns.
What makes RelifeTech unique?
We are dedicated to providing high-quality products and services with a focus on affordability, reliability, and customer satisfaction. Our partnership with trusted suppliers and commitment to excellence sets us apart.
Shipping information
We accept a variety of payment methods to make your shopping experience convenient and secure. These include:
- Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
- PayPal: A secure and fast way to pay online.
- Shopify Payments: Supporting local and international payment options.
- Apple Pay and Google Pay: For quick checkout on mobile devices.
- Buy Now, Pay Later Options: Klarna, Afterpay, or other similar services.
You can track your order easily through the following steps:
Order Confirmation Email:
Once your order is placed, you'll receive a confirmation email with your order details and a tracking link.Shipping Confirmation Email:
When your order ships, you'll get another email containing your shipment tracking number and a direct link to track your package.Track via Your Account:
If you have an account on our website, log in, go to the Orders section, and click on the specific order to view tracking details.Contact Support:
If you’re unable to track your order, reach out to our customer support team with your order number, and we’ll assist you.
Our return policy is designed to ensure a hassle-free experience for our customers. Here’s how it works:
Eligibility for Returns:
Items must be in their original condition, unused, and in their original packaging. Certain items, like customized products or final sale items, may not be eligible for return.Return Window:
Returns are accepted within 30 days from the date of purchase.Proof of Purchase:
Please provide your order confirmation or receipt as proof of purchase when initiating a return.Process:
To initiate a return, contact our customer service team via [email/phone], and they will guide you through the process. Once your return is approved, ship the item back to the address provided.Refunds:
Refunds are processed within 3 days after we receive and inspect the returned item. The refund will be issued to your original payment method.Exchanges:
If you’d like to exchange an item, let us know, and we’ll work to provide a replacement, subject to availability.Shipping Costs:
Return shipping costs are the customer’s responsibility unless the item is defective or damaged.
Yes, we offer warranty services for many of our products to ensure customer satisfaction and peace of mind. Here's an overview:
Refurbished Smartphones:
All our refurbished devices come with a warranty covering manufacturing defects or performance issues for 3 months.Accessories and Parts:
Warranties on mobile accessories and parts vary depending on the product. Details will be provided at the time of purchase.Repair Services:
We stand by the quality of our repairs. Our repair services include a warranty for 30 days to cover parts and labor for the specific issue addressed.Warranty Claim Process:
If you experience any issues during the warranty period, contact our support team with proof of purchase and details of the problem. We’ll guide you through the claim process promptly.
For more details or specific product coverage, please refer to our warranty policy or contact our customer service team.
Yes, your personal information is secure when making a purchase on our website. We prioritize your privacy and use advanced security measures to protect your data:
Secure Payment Processing:
All transactions are processed through encrypted, PCI-compliant payment gateways to safeguard your credit card information.SSL Encryption:
Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that all data you enter is transmitted securely.Data Privacy Policy:
We adhere to strict privacy policies and never share your personal or payment information with third parties without your consent.Account Security:
For registered users, we recommend setting strong, unique passwords to protect your account.
If you have further concerns about data security, feel free to reach out to our support team for more information.
Returns:
If you need assistance or have any questions, our customer service team is here to help! You can contact us through the following ways:
- Email: Reach out to us at "relifetech.uk@gmail.com" for inquiries or support.
- Phone: Call us at 01279212194 during our business hours for immediate assistance.
- Live Chat: Available 24/7 on WhatsApp: +44 7435 681794 .
- Contact Form: Fill out the form on our Contact Us page, and we'll get back to you as soon as possible.
We're committed to providing the best customer experience and look forward to assisting you!
We strive to ensure every product reaches you in perfect condition. However, if you receive a damaged or defective item, here's how we handle it:
Immediate Reporting:
Contact us within 7 days of receiving the item. Provide your order details and photos of the damaged or defective product.Inspection and Resolution:
Our team will assess the issue and work quickly to resolve it. Depending on the situation, we may offer a replacement, repair, or full refund.Return Shipping:
For defective or damaged items, we will cover the return shipping costs and guide you through the return process.Exclusions:
Please note that damage caused by misuse, unauthorized repairs, or normal wear and tear is not covered.
If you experience any issues, our customer support team is here to assist you promptly.
